This document outlines the Refund Policy for Lumiproxy, a service provided by Qianrui Network Technology Co., LTD. Clients are advised to carefully review this policy before using Lumiproxy's services, accessible at https://www.lumiproxy.com.
Any disputes arising from customer access to Lumiproxy's services or the usage of the system will be addressed through the following resolution procedures:
Clients encountering issues with the system are encouraged to contact Lumiproxy's customer support via email at [email protected]. Customer support is available to assist with inquiries related to refunds, cancellations, or chargebacks. It is important to note that for security reasons, all customer support interactions are logged.
Lumiproxy.com offers intangible and irrevocable items. Once an order is placed and the product is dispatched, refunds will not be issued. Customers are responsible for understanding this condition when making purchases on the website.
Refunds will not be provided for paid services that do not align with the product's features. All payments are considered final. Lumiproxy is committed to assisting clients experiencing issues with the proxy or software.
Refunds are not applicable in the following situations:
As Lumiproxy.com offers an intangible product with no associated shipping charges, requests for shipping refunds are not applicable.
Effective Date: January 1, 2022
Company: Qianrui Network Technology Co., LTD.
location: FLAT 2304, 23/F HO KING, COMMERCIAL CENTRE, 2-16 FAYUEN STREET, MONG KOK KOWLOON, HONG KONG